Return and refund policy

Last update: 13 June 2024

Thank you for purchasing at El Hogar de las Lanas.

And, for any reason, If you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.. This Return and Refund Policy has been created with the help of theReturn and Refund Policy Generator .

The following terms apply to any products you have purchased from us.

Interpretation and definitions

Interpretation

Words whose initial letter is capitalized have meanings defined under the following conditions. The following definitions will have the same meaning regardless of whether they appear in singular or plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (called “the company”, “Us”, “Nos” o “Our” in this Agreement) refers to The Home of Wool.
  • Estate refers to the items offered for sale on the Service.
  • Orders means a request from you to purchase Products from us.
  • The service refers to the website.
  • Website refers to The Home of Wool, accessible fromhttps://www.elhogardelaslanas.com/
  • You refers to the person who accesses or uses the Service, or the company or other legal entity on behalf of which such individual accesses or uses the Service, as appropriate.

Your order cancellation rights

You have the right to cancel your order within 30 days without giving any reason to do so.

The period to cancel an Order is 30 days from the date on which You received the Goods or on which a third party designated by You, other than the carrier, take possession of the delivered product.

To exercise Your right to cancel, You must inform us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: info@elhogardelaslanas.com
  • By phone number: 604 96 80 76

We will refund you no later than 14 days from the day we receive the returned Products. We will use the same payment method that you used for the Order and you will not incur any charge for said refund..

Conditions for returns

For Products to be eligible for a return, make sure:

  • The Goods were purchased in the last 14 days.
  • The products are in the original packaging.

The following Goods cannot be returned:

  • The supply of Goods manufactured to Your specifications or clearly personalized.
  • The supply of Goods that by their nature are not suitable to be returned, deteriorate quickly or whose expiration date has passed.
  • The supply of Goods that are not suitable for return for health protection or hygiene reasons and that have been opened after delivery.
  • The supply of Goods that, after delivery, according to its nature, are inseparably mixed with other items.
  • Returns are not accepted on fabrics., ribbons or trimmings, books, magazines, nor kits that contain a pattern.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion..

Only Goods at regular price may be refunded.. Unfortunately, sale products cannot be refunded. This exclusion may not apply to you if not permitted by applicable law..

Returned goods

Do I have to pay anything for my return?

And, returns are the responsibility of the customer, You must manage the return with the transport company you want.

In case the order shipping costs were free, yes when returning the product, part the whole, the rest of the original shipment would no longer cover free shipping, That expense will be deducted from the refund..

Return shipping address:

C/Juan Bonachera 9-1; Sea Rocks (04740) Almeria.

We are not responsible for Goods damaged or lost during return shipping.. Therefore, we recommend an insured and trackable mail service. We cannot issue a refund without actual receipt of the Products or proof of the return received.

Gifts

If the Products were marked as a gift when purchased and then shipped directly to you, you will receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the Products were not marked as a gift when purchased, or if the giftee received the order to deliver it to you later, we will send the refund to the gift.

Contact us

If you have any questions about our Returns and Refunds Policy, contact us:

  • By email: info@elhogardelaslanas.com
  • By phone number: 604 96 80 76